Return Policy


We stand by our kombucha!

If you are in any way not happy with your purchase and the product is still within the best before date please get in touch to arrange a refund or replacement.

To complete your return, we require a receipt or proof of purchase, as well as the flavour and batch number.

Often, we would like the product back for further analysis. Please have your bottle or purchase available for pick up by pre-arranged courier, if applicable.

Refunds (if applicable)

If you are approved, then your refund will be processed, and a direct debit will be made to the bank account of your choosing. Do not get in touch with the retailer.


We will replace your product for any reason at all. If you need to exchange it for the same item, send us an email at and we will arrange for pickup of your product and dispatch a replacement.


To return your product, you should email us at and we will arrange for a courier to pick up the product.